Terms & Conditions.
This page details our customer terms and conditions.
Our contact details:
Trading Name: Flowerverse UK
Tel: 07846-546080
Email: please use the contact form to get in touch.
By placing an order on this website or when dealing with our customer services team, you are agreeing to the following terms and conditions:
You must be over 18 to place an order for alcoholic products on the Flowerverse.co.uk website. By placing an order, you confirm that you and the recipient of any gifts are over the age of 18.
ORDER ACCEPTANCE POLICY
All orders received are subject to acceptance by Flowerverse UK and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
All prices shown are inclusive of VAT at the prevailing rate (currently 20%), where applicable.
ORDER CHANGES POLICY
If you wish to change your order, please call us using the number listed above. We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) if requested at least 24 hours before dispatch.
Please note that once orders have been 'assigned to production', no changes can be made.
During exceptionally busy seasons like Christmas, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.
ORDER CANCELLATION POLICY
Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel by calling Flowerverse at the number listed above. Please note that once orders have been 'assigned to production', they cannot be cancelled.
During exceptionally busy seasons like Christmas, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.
PAYMENT TERMS
This website uses a secure checkout provided by PayPal Business. On occasion, bank-related payment failures occur that prevent us from accepting your order immediately.
Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we may sometimes be unable to process your payment prior to the requested delivery date. Although this delay is regrettable if it is outside our control and we cannot offer any form of refund.
EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to Products delivered, if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.
UNFORESEEN TECHNICAL ISSUES WITH THE WEBSITE AND/OR OUR SYSTEMS
It is conceivable that errors may occur with our systems from time to time, due to unforeseen circumstances. For instance, our 3rd party hosting partner may lose access to the internet, causing our site to go offline or, if there is a problem with our server's internal clock, orders could theoretically be accepted by our system despite a cut-off time having passed. These two examples are just that - examples and do not cover all the technical things that could theoretically go wrong (with our or any online business).
We take every precaution we can to ensure that our systems run smoothly and problems are very rare. When they do occur, we will do our best to provide the service requested within the timing originally requested. However, in certain circumstances, it will not be possible for us to fulfil the order to the original timeline. In the latter situation, we will ask the customer what they would prefer; for us to amend the timing of the order, or to refund the order in full.
You cannot hold us responsible for any damages or compensation if your order cannot be fulfilled for this reason (or any other). If any product is ordered that we are not able to deliver because of technical issues we will try to contact you to find a solution. If we are unable to contact you, we reserve the right to make the decision to cancel and refund on your behalf on the basis of the situation as we see it.
FLOWER AVAILABILITY AND SUBSTITUTION
All of our flowers, plants and bouquets are subject to availability.
In the event of any supply difficulties or flower quality issues, we reserve the right to substitute any product with an alternative product of a similar style and equivalent (or greater) value and quality.
If you wish to discuss the substitution we have made, please contact us/ call us using the number listed above.
DAMAGED FLOWERS
Although we do our best to ensure that this does not happen, on rare occasions, flowers may arrive at their destination damaged. If the recipient receives such flowers, please contact us immediately so that we can arrange one of the following:
We can resend flowers on the next available delivery date, or we can issue a partial refund. The amount of a partial refund will depend on the specific circumstances and condition of the flowers.
Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 3 days of the delivery date, using the 'Contact Us' link on our website.
Due to the perishable nature of our goods, we are unable to deal with any complaints and issues raised after the 3-day period. For quality issues, we may require you to provide a photo clearly showing the problem.
SPECIAL OFFERS
At our discretion, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special discounts for purchases that have already been made.
As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
Our personalised special offers and promotions are to be redeemed only by the customer in receipt of the discount or special offer and cannot be transferred to another person.
DISCOUNT CODES
We only allow one discount code to be used per order. The discount will be applied to the product cost and not the delivery charges.
COPYRIGHT
All content (copy and images), on this website are owned by Flowerverse.co.uk and protected by Copyright, unless otherwise stated. Unauthorised infringement of copyright may result in legal action being taken against the offending party.
DATA PROTECTION
You agree that Flowerverse.co.uk may receive and use your personal data (including, without limitation, your name, telephone number, email address and postal address) in connection with and for the purposes of providing the service.
All Personal Data held by Flowerverse.co.uk is dealt with strictly in accordance with our Privacy Policy, a copy of which can be viewed https://www.flowerverse.co.uk/privacy
OUR GUARANTEES AND PROMISES FRESHNESS
DAMAGES
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left the Flowerverse studio, but sometimes a few petals do get damaged in transit. Should this occur, please contact us immediately. Please note that it is necessary to send us a photo of the damaged blooms or other items.
Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 3 days of the delivery date, using the 'Contact Us' link on our website. Due to the perishable nature of our goods, we are unable to deal with any complaints and issues raised after the 3-day period. For quality issues, we will require a photo clearly showing the problem which you can attach to the contact form.
LATE OR NON-DELIVERIES
Whilst we deliver 95% of our orders on time, there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries.
If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
FORCE MAJEURE
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to any adverse weather conditions - such as snow, flood, extreme winds - or fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
DELIVERY INFORMATION
For detailed information about delivery options and charges, please see our delivery page.
Delivery Availability:
Deliveries are available from Monday to Friday, with the exception of UK Bank Holidays.
Our courier deliveries are only available to UK mainland addresses. We are not able to deliver to the Republic of Ireland, Channel Islands and some rural areas.
We are also unable to deliver to PO Boxes or BFPO addresses.
We do not guarantee to be able to follow delivery instructions.
Where possible, we will attempt to obtain a signature from the recipient of the flowers.
Failed Delivery Options:
If no one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order in a secure place or with a neighbour and leave a delivery card stating the item's location.
In the event that they are unable to leave the order securely, the driver may return the order to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier's local delivery depot.
If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made.
If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
Non-Delivery & Late Delivery: please refer to our LATE OR NON-DELIVERIES section above.
PROVIDED DELIVERY INFORMATION
To enable us to contact you regarding your order, please make sure that you have provided a valid email address and/or contact telephone numbers. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
Please ensure that someone is available at the delivery address to receive the delivery.
In the event of a delivery problem, if we are able to, we will try and contact the customer to try to resolve the issue.
To ensure successful delivery, please ensure that the delivery address is accurate and complete. If possible, please provide additional delivery instructions to help the delivery driver to find the recipient's address.
We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provided at the time of order placement if the delivery was refused by the recipient or the fact that the recipient no longer lives at the address provided.
We are not responsible for any other costs incurred by the customer due to failed deliveries.
DELIVERIES TO BUSINESSES, HOSPITALS, UNIVERSITIES
In some circumstances, we may not be able to deliver the flowers directly to the intended recipient.
Please note that these circumstances are outside our control. In this case, we will deliver to the reception area, Porter’s lodge or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.
To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.
HOSPITAL DELIVERY
Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions or require very specific delivery instructions.
It is for this reason that we no longer recommend that flowers are delivered to a hospital.
We will undertake delivery on the basis that the flowers can be delivered to the main reception or goods-in bay (please advise which at the time of ordering). However, it is the responsibility of the customer to check that flower deliveries are allowed for a specific hospital. We cannot be held responsible should we attempt to deliver flowers to a hospital but are turned away.
If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.
UNIVERSITY DELIVERY
Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university post room, Porter’s Lodge or reception.
Please ensure that you include enough information for the postroom/reception staff to be able to locate the intended recipient of the flowers.
We are not liable for the non-delivery of flowers to recipients at universities as we have no control over the delivery once it reaches the postroom/reception.
PAYPAL PAYMENTS TERMS & CONDITIONS
This website accepts secure online payments via PayPal. To review the applicable terms & conditions for the use of PayPal Business please refer to PayPal Terms of Service".
Thank you for visiting Flowerverse. We hope that the recipient will be delighted with any order you put through.
Terms of Service last updated on 25 July 2023.